Shipping Policy

Shipping Policy

At South Coast Pool Company, we strive to provide the best possible service to our customers. That’s why we’ve put together the following shipping policy to ensure that you receive your pool and spa products fast.

Processing Time

Orders are typically processed within 1-3 business days after the order is placed, this may take longer during peak seasons.

Shipping Options

We provide standard shipping and choices for our beloved customers. Partnered with Australia Post, our shipping service delivers with care. Standard shipping arrives in 2-5 days for metro and some regional areas, while rural deliveries may take slightly longer. Shipping costs are determined by order size, carrier, and recipient location.

We offer click-and-collect from our warehouse located at 8 Mount Ousley Road, Fairy Meadow, NSW.

Shipping Restrictions

Shipping is exclusive to Australia. Embrace the convenience of deliveries to P.O. boxes or Parcel Locker addresses for compact items. Please understand that unforeseen delays due to weather or carrier issues are beyond our control.

Tracking

Once your order has been shipped, you will receive a tracking number via email to track your package. We are committed to providing the best possible service to our customers. If you have any questions or concerns about our shipping policy, please feel free to contact us at support@poolcompany.com.au